Customer Service

Placing an order

You do not need an account to place an order. If you want to order, click on our product page and then click on the order button. You will then come to the checkout page. Here you can fill in your address- and payment information. Via ‘’Place your order’’ you complete your order. Before you do so, please check if everything is correct. Is this the correct address, did you order the number of products you want? You can still make changes here.

If the number of items are wrong, you can click on the shopping cart in the right high corner of the page. If you did not yet complete the order you can change the number here, and then proceed to checkout.

Shipping time

We always have EquiSolute in stock in Europe, the United States and Australia. This means that we are able to ship your order on working days within 24 hours. The shipping time depends on the country/state were we have to send our product to. For Europe we ship from the Netherlands. For the USA and South-America we ship from New Jersey, USA. For Australia and the surrounding area we ship from New South Wales, Australia.

For delivery times consult the following schedule:

Europe: 3-12 working days
United States: 3-8 working days
Australia and surroundings: Currently out of stock
Rest of the world: 10-30 working days

Shipping costs

You do not have to pay for shipping costs at EquiSolute, regardless your address or the country of destination.


At EquiSolute you pay electronically with your creditcard or PayPal account. We offer a secured pay environment, so ordering is completely safe. The moment your payment is processed we will send the order to you.


You have the right to cancel your purchase agreement with EquiSolute within 30 days after you received your order and can return the product without giving a reason. The product has to be unused and unopened. We ask you to contact our customer service before you return the product, so they can give you more information.


You can reach EquiSolute by email. Through the contact form on our website you can send an email to us in your own language. Customer service will process your message within 24 hours.

Email address :

Get the best out of your horse with EquiSolute!

Fast & powerful effect